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Introducing the Anomaly Helpdesk

At Anomaly we’re proud to say that customer service is one area that we take great pride in. In this blog post we’ll be introducing you to the Anomaly help desk team and covering some frequently asked questions and hopefully providing you with some useful information. With vast amounts of experience the Anomaly help desk is made up of a team of 3 and is based at our headquarters in Manchester, UK. Team members include, Sam, Louis and Adam, all 3 of which coming from different technical backgrounds which in total make up the Anomaly help desk team. They’ve been very busy since the birth of Anomaly, offering a problem free service to make sure that any report any of our schools make is dealt with in a calm and professional manner. Here are some common problems and FAQs that the team hears on the help desk: Logging on issue  – Check that the URL is correct in the format, IP/schoolweb/public, otherwise it will bring up an error message. No signal/input 25 – This usually means that the screen is on the wrong input. Use the input/source button on the remote and select the PC input. Unable to upload – Press the compatibility icon on Internet Explorer address bar and it will highlight blue, now you should be able to upload. Regardless if you’re facing a technical problem or you just want a quick chat about Anomaly’s services please don’t be hesitate to call us on 0844 579 0880, alternatively you can email us at info@anomalygroup.co.uk Twitter | Facebook